Support

Contact

Kitio support is provided by CATKAYA LIMITED. Contact: support@kitioapp.com. Kitio is operated by CATKAYA LIMITED. CATKAYA LIMITED is a company registered in England and Wales (company number 15896244). Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Catkaya Software is the public brand name used for this website and the developer listing; it is not a separate legal entity.

Email us at support@kitioapp.com. We aim to reply as quickly as we reasonably can.

Getting help

To activate a module you can:

• purchase it in the app;
• use a redeem code from the Home screen;
• import a .kitio file you already have.

If you have bought a module before, use Restore purchases to get it back on a new device or after reinstalling.

A .kitio file is a data and content package only — never executable code — and your imported files stay on your device.

Accounts and sign-in

You can use Kitio as a guest, or sign in with an email address, Apple Sign-In, or Google Sign-In. Signing in lets your unlocked modules follow you to another device.

If you cannot sign in, email support@kitioapp.com from the address on the account and describe the problem.

Managing your data

• Local data: review and reset it any time in Settings → Data and Storage.
• Your account: delete it any time in Settings → Delete account. See Account deletion for exactly what is removed.

If you cannot sign in and need your account deleted, email support@kitioapp.com. We aim to complete verified account deletion requests submitted by email within 30 calendar days.

Your Focus notes, note images, Diet plans and Budget content are stored on your device, not on Kitio's servers.

Purchases, refunds and restores

Purchases are processed by the App Store or Google Play, which act as the seller of record.

• To restore a purchase, use Restore purchases inside the app.
• To request a refund, contact Apple or Google — refunds are handled under their policies, and we cannot issue them on their behalf.

If a purchase completed but the module did not unlock, email support@kitioapp.com with the store, the approximate purchase date, and the account email so we can look at the entitlement record.

Reporting a problem

When reporting a bug, it helps to include:

• your device model and OS version;
• the app version (Settings → About);
• what you did and what happened instead.